Returns Policy: Underwear

Thank you for choosing our brand for your underwear needs. We strive to provide high-quality products that meet your expectations. However, we understand that there may be circumstances where you need to return or exchange your purchase. This Returns Policy outlines the guidelines and procedures for returning or exchanging underwear items. Please read this policy carefully before making a return.

Eligibility for Returns:

We accept returns or exchanges on underwear items within 30 days of the purchase date.

The item must be unused, unworn, and in its original condition, with all tags and packaging intact.

Non-eligible Items:

The following items are not eligible for return or exchange:

• Underwear items that have been worn, washed, or damaged
• Underwear items without the original tags and packaging

Returns Process:

If you wish to return or exchange an eligible item, please follow these steps:

• Contact us with a message within 30 days of purchase to initiate the return process. Please include a brief explanation for the return.
• We will provide you with detailed instructions on how to return the item.
• Pack the item securely in its original packaging, including all tags and accessories.
• Ship the item back to our designated address using a trackable shipping service. Please note that the customer is responsible for the return shipping costs.

Refunds:

Once we receive the returned item and verify its eligibility, we will process the refund to the original payment method where possible.

The refund will be for the cost of the item only and will not include any shipping charges incurred during the original purchase or return.

Exchanges:

If you wish to exchange an eligible item for a different size or colour, please follow the same process as outlined above for returns.

Upon receiving the returned item, we will process the exchange and ship the replacement item to you.

Damaged or Defective Items:

We take great care to check every single item before it is posted. However, in the rare event that you receive a damaged or defective item, please contact us immediately.

We may request additional information or photos to assess the issue and provide the appropriate resolution, such as a replacement or refund.

Final Sale Items:

Certain underwear items may be marked "Final Sale" and are not eligible for return or exchange. This information will be clearly indicated on the product page at the time of purchase.

Please note that our return Policy is subject to change without prior notice. It is advisable to review the policy at the time of purchase or contact our customer support team for any queries regarding returns or exchanges.

Get in Touch:

If you have any further questions or require assistance, please do not hesitate to contact us.

Thank you for your understanding and cooperation.

Breatheoballs